COMO ASSOCIATES
Privacy Policy
How we collect, use and protect your personal information.
Last updated: 5 November 2026
Como Associates Limited respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us or use our services.
Who we are
Como Associates Limited provides architectural design, property surveying and commercial fit-out services.
Address: 3A Roumelia Lane, Bournemouth, BH5 1EA
Email: hello@como-associates.co.uk
Como Associates Limited is the controller of the personal information described in this policy.
Information we collect
Depending on your enquiry or project, we may collect:
- Your name, email address and telephone number.
- Property addresses and project requirements.
- Correspondence, photographs, drawings and documents you provide.
- Information needed to administer our appointment and payments.
- Technical information collected through our website, as explained under Cookies and website services below.
Please avoid sending personal information that is unnecessary for your enquiry.
How and why we use your information
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing requested quotations | Taking steps at your request before entering into a contract, or legitimate interests in responding to business enquiries. |
| Providing and administering our services | Performing our contract with you, or legitimate interests where you represent a client organisation. |
| Maintaining records required by law | Compliance with legal obligations. |
| Protecting our business and managing disputes | Legitimate interests in maintaining appropriate records and establishing or defending legal claims. |
Where we rely on legitimate interests, we consider the effect on your rights and interests.
Who we share information with
We share information only where necessary for the purposes above. Recipients may include our website hosting, email and IT providers, professional advisers, and consultants, contractors or authorities involved in your project.
How long we keep information
We retain personal information for as long as necessary for its purpose, including applicable legal and professional record-keeping requirements.
- Enquiries that do not become projects: Deleted after 2 years.
- Client and project records: Kept for 6 years after the project ends, for legal, tax and insurance reasons.
- Marketing records: Kept for 6 years after the project ends.
We securely delete or anonymise information when it is no longer required.
How we protect information
We use appropriate technical and organisational measures to protect personal information and restrict access to people who need it for their work.
Cookies and website services
This website uses cookies that are needed for it to work. With your permission, it also uses analytics and advertising cookies from Google, which help us understand how the site is used and how people find us.
You can accept or decline these when you first visit, and change your choice at any time using the cookie banner or your browser settings. Declining them will not affect how the site works.
Your rights
Depending on the circumstances, you have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate information or delete information where applicable.
- Object to, or ask us to restrict, how we use your information.
- Receive certain information in a portable format where applicable.
- Withdraw your consent at any time where we rely on it, for example for optional cookies.
To exercise your rights or raise a privacy concern, email hello@como-associates.co.uk. We normally respond within one month. Where a permitted extension is necessary, we will explain why and let you know within that month.
Please contact us first so we can investigate your concerns. You can also complain to the Information Commissioner’s Office at ico.org.uk
Changes to this policy
We review this policy periodically and update the date above when it changes.
Architectural design · Property surveys · Commercial fit-outs
We are Members of the Royal Institution of Chartered Surveyors (RICS) and meet the strictest professional standards required.
Como Associates Limited is formally an RICS ‘Regulated’ Firm.
Based in Bournemouth, Dorset. Supporting projects across the UK.
